Menu
Case Study
Billy’s Pizza is a multi-unit franchise pizza business, with locations primarily in the Midwest. The restaurant’s brand is steeped in Midwestern values — hard work, lending a helping hand, and maintaining pride in its name and reputation.
The Problem
As a franchisor, brand management is critical. But with so many locations, Billy’s Pizza has had a hard time with quality control — from food to service. That brand inconsistency among its franchisees resulted in an increase of negative reviews on popular sites like, Facebook, Google, and Yelp. Now, the company has turned to Mentor to help to improve its reputation and business overall.
The Solution
With a solid background for turning business headaches into happiness, Mentor put its one-on-one customer feedback platform to work for Billy’s Pizza. The feedback platform allows Billy’s Pizza to gain insight into the customer experience so the problem can be solved. Specifically useful for Billy’s Pizza is how Mentor was able to precisely track feedback from multiple locations, so the problem of brand consistency could be handled easier and more effectively.
The Result
Just one year after Mentor implemented its feedback platform at all of Billy’s Pizza locations, the restaurant has seen an 89% customer satisfaction score when it comes to turning negative experiences into positive ones. Mentor has also helped Billy’s Pizza funnel happy customers to review sites resulting in increased positive online reviews.
Interested in Learning More?
Complete the form to schedule a free demo and learn how Mentor can work for your industry.
Interested in Learning More?
Complete the form to schedule a free demo and learn how Mentor can work for your industry.
Interested in Learning More?
Complete the form to schedule a free demo and learn how Mentor can work for your industry.