Sales Training

Create role-playing scenarios your sales team can practice with any modern video device. Designated trainers can evaluate team submissions while providing audio commentary over the videos. Integrate a custom Rating System to rank key areas of their performance, or a customized Checklist to validate that required elements were included.

Job Observation

Evaluate individual performance requirements for specific job tasks. Focus on the adoption of new skills, knowledge retention, procedural compliance, or technical proficiency. Evaluations can be archived in an online Submission Library to demonstrate best practices and document performance improvement.

Troubleshooting

Troubleshoot issues that occur in the field by capturing a video of the problem and submitting it to a designated expert for feedback. Experts are assigned to a Category based on their skill set and area of expertise.

Compliance and Certification

Demonstrate that a team member has met compliance standards or certification requirements for executing a job, process or task. Evaluated videos can be stored in a library to document compliance, corrective action, and support the certification process.

Sales Training Remote Troubleshooting

Contextual Feedback

Audio Commentary: Audio commentary allows the evaluator to record their voice right over the video as it plays. The video can also be paused at any time to provide more in depth feedback, freezing an image on the screen for emphasis while continuing audio recording and the use of visual drawing tools. Mentor also offers the ability to completely pause the evaluation at any time for a break or to gather thoughts.


Drawing Tools: Highlight specific areas of the evaluation using the Mentor drawing tools. Simply select the circle or line tool to annotate areas of importance in the video.   Change the color of the circle or lines to better highlight those areas or use text for additional comments or notes.

Skills Coaching

Where Mentor Works

Here are some of the ways Mentor is used.

SKILLS COACHING

Learners submit videos to designated trainers that demonstrate their ability to exercise skills such as customer service delivery, human resource training, or conducting interviews and performance evaluations. Trainers create learning modules for the learners with instructions that let them know what content should be submitted in their videos. Details are specific for each learning module and are customized for the curriculum being delivered. Trainers provide audio commentary while watching the videos and deliver contextual feedback and coaching to each learner.

TROUBLESHOOTING

Mentor is used to enable the troubleshooting of issues that occur off-site by capturing a video or photos of the problem and submitting them to designated experts for their feedback. Experts located throughout the world review the submissions they receive and provide audio commentary on top of the submissions about how to resolve the problems. Drawing tools are used to provide additional detail, and the completed videos are made available via the web to the people who submitted them. Archived videos provide a library of solutions that can be referenced at any time when problems re-occur.

SALES TRAINING

Using customized learning modules, sales team members use Mentor to capture and upload mock sales presentations. The trainers evaluate the submissions while providing audio commentary overlaid on top of the videos. Custom rating systems are created for specific role-playing learning modules so that the trainers can rank key areas of performance, and individualized checklists are included to validate that required training components were submitted. Archived videos are made available to demonstrate best and worst practices for new trainees.

MANUFACTURING

Trainers evaluate individual performance requirements for specific job tasks within the manufacturing environment. Learners submit videos that demonstrate their ability to perform a task or safety procedure, and the trainers provide audio commentary overlaid on top of the videos along with drawing annotations. Evaluations focus on the adoption of new skills, knowledge retention, procedural compliance, and technical proficiency. Videos are archived in an online video library to demonstrate best practices and document performance improvement.

HEALTHCARE

Mentor facilitates quality improvement training for ultrasound technologists. Technologists are asked to submit DICOM studies that are captured during their workday and fulfill the requirements of specific learning modules. Trainers review the submissions while recording audio commentary and annotating the studies with drawing tools and text. Archiving the studies for each technologist over time allows the medical facilities to document quality improvement, and the training is used as part of an ongoing program to provide continuing education credits.

3RD PARTY INTEGRATION

The Mentor technology can be integrated into most Learning Management Systems, allowing contextual feedback to be given to otherwise static learning experiences. Using the existing LMS framework, learners can submit videos, photos, or audio recordings of themselves executing a task, performing a skill, or demonstrating their knowledge of a specific topic. The submissions are evaluated by designated experts using the Mentor voiceover audio and drawing tools, and the learner reviews the newly annotated video that has been returned to them within the LMS. The evaluations are archived as part of the LMS and used to document the fulfillment of training delivery and compliance requirements.

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Multiple Media Types

In addition to providing a platform for Video evaluation, Mentor can be used to review Images, Documents, CAD FilesDICOM (medical images), and Audio.


Mentor

Mentor Saves Time and Money

Mentor enables more impactful interactions while reducing the need for travel. With convenient access from anywhere, Mentor makes it easy to fit training, troubleshooting, or coaching into anyone’s schedule; while minimize training fade, travel interruptions, and down-time.


Everywhere You Go

Record and evaluate videos on a laptop or mobile device when and where they are needed, regardless of participant location or availability. Mentor maximizes your outcomes by providing bite-size contextual feedback to team members and clients using in-between time from experts who might not otherwise be available.

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