Remote Troubleshooting

Mentor’s Remote Troubleshooting allows you to quickly solve problems thousands of miles away.

Where All of Your Business Comes Together

Connect with your teams while tracking results and monitoring performance - all within one platform.

Upload Photos and VIdeos

Quickly address troubleshooting requests from your team as they upload photos or videos. The requests can be reviewed by yourself or another individual within your organization using the evaluation tool.

Get Direct Feedback

Make it easier for your teams to get the feedback they need to succeed. With the evaluation platform, team members can receive one-to-one, in-context feedback that allows them to resolve their questions and improve their performance.

Knowledge Transfer

Increase knowledge retention quickly and more efficiently. Give your teams direct and accurate feedback and provide the support they need to help them succeed.

Saving You Time & Money

Remote Troubleshooting creates a simpler solution and faster resolutions for your team. Users can create requests and receive help by uploading images or videos to the platform to receive in-context feedback from experts within your company. Give your team impactful feedback making it easier to fix issues quickly and more efficiently.

Audio Commentary

As you watch submitted content, you can record your comments and describe what you are seeing on the screen, outline actions to be completed, or give vital feedback necessary to your teams' success.


The drawing tools allow for the addition of more detail, putting you in control of making the evaluation as complex or as simple as needed.

Knowledge Library

Whether soft skills, remote troubleshooting, or validation; communicate with your employees like never before, keeping your team productive, up-to-date, and more engaged. Archive the evaluations and reference them at a later date.

Retention Loop

Have your team upload photos, videos or documents, then have an expert on your team review their uploaded content. Once completed, your team members can watch their reviews and learn from the process. This feedback loop allows your team to retain knowledge and implement it more quickly into their workday.

Reduce Downtime

With Mentor, you get the solutions needed to keep production moving forward and keeping employees on the job without sacrificing quality and workplace productivity.

View requests and identify potential issues before they become a problem. Archive completed requests to build a library of reference material for your team to access at a later date.

Easily connect, share, and give feedback to your entire team.